Conterminal support

Keep connected logistics workflows moving.

Find setup instructions, understand how Conterminal handles your data, and troubleshoot email intake, container tracking, or shipment connections.

Knowledge base

Start here

View all articles
Getting started

Sign in and find your way around

Sign in with an emailed code, understand where Conterminal lands you, and read the left rail for your workspace type.

9 minute read

Read guide
Mailbox apps

Send documents from Gmail and Outlook without downloading them

Install Conterminal Mail for Chrome, connect Gmail or Outlook Web, and send attachments into Document Review without downloading them.

11 minute setup

Read guide
Document review

Work the Document Review queue

Work the Document Review queue: what lands there, how to start an unpriced quote from an RFQ, and how to upload, filter, and print documents.

8 minute read

Read guide
Getting started

Permissions, roles, and Access Denied

Why a page shows Access Denied, what each workspace type and role can reach, and what to send support when a page you expect is missing.

7 minute read

Read guide

Guides by workspace

Find what applies to you

Product guides

Connected tools

LongShorty, your tracking crew

LongShorty is the worker behind your container updates. It signs in to terminal, rail, and steamship-line systems around the clock, reconciles what they each report, and updates your containers so you do not have to check portals by hand.

Tracking and visibility guides

Shipment connector

Connect ChatGPT to one authorized Conterminal workspace for read-only shipment search and container status questions.

Open shipment connector guide