Catch demurrage and detention before they land

The At Risk panels on Operations Home

Operations Home carries a panel with the same At Risk Containers title, sitting alongside Holds Needing Attention and the appointments panel. It reads the same data the navigation alert reads — the page loads it once and both surfaces share it — so the two can never disagree about the underlying facts. They present them differently.

1. The panel title is a link. Clicking At Risk Containers opens the reporting grid on the At Risk system view.
2. Rows are cards, collapsed to six. Below that you get a Show N more control that toggles to Show fewer.
3. Each row carries a Watchlist button. On desktop it appears when you hover or focus the row; on touch it is always visible. It adds or removes the container from My Watchlist without leaving the page.
4. Two aggregate rows sit under the cards. Deadlines due tomorrow (labeled LFD and empty return) and Empties needing return (labeled next 7 days). Each is a link into the matching reporting view.

The Empties needing return row is computed separately from the watch list. It counts containers whose lifecycle shows Gate Out or Delivered with no Gate In recorded and an LMTFD inside a seven-day horizon. When any of those are already past due the value reads like 18 (4 overdue). That row will routinely be larger than the number of empty-return cards above it, because the cards stop at tomorrow and this row looks out a week.

When nothing needs action today the card area reads All clear today. The aggregate rows can still be present underneath it — that is not a contradiction, it is the today-first split described below.

At Risk vs At Risk Return

These are two different system views in the reporting grid, and confusing them is the most common reason someone says a container is “missing from At Risk.” They cover opposite ends of the move.

At Risk

Fixed criteria: Status = At Terminal/Scheduled - LFD through tomorrow - All sync states. This is the import side — the box is still at the terminal and the pickup clock is running.

At Risk Return

Fixed criteria: Status = Gate Out - LMTFD through tomorrow - All sync states. This is the empty side — the box is out, and the return clock is running.

Both views bound the deadline at tomorrow and set no earliest date, so a container that blew its LFD three weeks ago is still in At Risk today. They also carry different columns: At Risk leads with status, holds, pickup terminal, LFD and pickup appointment; At Risk Return drops status entirely — every row in it is the same status — and leads with holds, return terminal and the empty deadline.

The status filter behind At Risk Return is labeled Gate Out / Delivered in the filter UI. A container that has been delivered but whose empty has not gone back still belongs there, which is why a delivered container can appear in a view whose name sounds like it is about gate-out.

Reading a card

Every card in the panel has the same skeleton: container number on the left, a lifecycle badge on the right, then one line that explains why the card exists, then optional hold chips, then a dim context line. Clicking anywhere on the card opens the container record. A command-click, control-click, shift-click, or a click that lands on the terminal link or the Watchlist button does not trigger the card navigation, and neither does clicking after selecting text.

The lifecycle badge

The badge is the container's derived position: Pending, On Water, At Terminal, Available, Scheduled, Gate Out, Delivered, or Gate In. If the badge instead reads Status unavailable, the lifecycle could not be derived for that record — the card is still real, but treat the position as unknown and open the record.

Deadlines

Deadline cards show LFD: or LMTFD: followed by the date, with the terminal name — linked to the terminal page when Conterminal can resolve it — on the right. The group header above carries the urgency: Overdue, Due Today, or Due Tomorrow. The context line adds Appt and Sched dates and the customer name. A pickup appointment is shown on LFD cards only; on an empty-return card it is noise and is suppressed.

Holds

Hold chips come from the provider holds LongShorty read at the terminal or line and are bucketed as Customs, Freight, Fee, or Terminal. When there are no bucketed provider holds, the card falls back to the record's clearance status and shows a single chip — Customs Hold, Terminal Hold, or Freight Hold. A clear container shows no chip at all.

Paused, hot, review, and termination

These cards replace the deadline line with a reason and a suggested action. Paused cards read Resolve conflict, Resolve B/L, Open and resume tracking, or Review paused tracking; a bill-of-lading mismatch adds a supporting line naming the verified B/L and where it came from. Termination cards read Gate In recorded; upload return EIR or Return empty and capture EIR. Offsite review cards carry the phase text and an availability label instead of a deadline.

What today-first means

The Operations Home panel deliberately renders cards only for work that demands action today. Every paused, hot load, offsite review and termination row qualifies. Deadline rows qualify when they are overdue or due today. Anything due tomorrow is stripped out of the card list and rolled into the single Deadlines due tomorrow row.

The navigation alert applies the same rule to its count but not to its list. So the three surfaces divide as follows, and none of them is wrong:

The button number

Today and overdue only. Tomorrow is excluded on purpose so the badge means act now.

The panel list

Everything, including a Due Tomorrow group at the bottom. Use it as the full queue.

The Home panel

Today and overdue as cards; tomorrow as a count row; the seven-day empty-return horizon as a second count row.

The horizon itself is hard-stopped at tomorrow. A last free day four days out will not appear anywhere in this feature until it is one day out. If you plan further ahead than that, work from a saved view in the reporting grid rather than from this panel.

Which workspaces get the alert

This is a deliberate capability, not a permission you can be granted by a workspace admin, and it does not vary by your role inside the workspace. A tenant admin in an importer workspace sees exactly what every other member of it sees: no button.

If you are in an excluded workspace and need the same visibility, work from your container list and sort or filter on the last free day columns instead — see the container dashboard basics. If you believe you are in the wrong workspace altogether, the workspace switcher and the reasons a page can be withheld are covered in why you cannot see a page.

Why the alert disappeared

When the watch list comes back empty, the alert component renders nothing at all. The button is removed rather than shown with a zero, and there is no placeholder in the rail where it used to be. Most of the time this is exactly what it looks like: nothing is paused, nothing is hot, nothing is in review, no termination is outstanding, and no last free day lands today or tomorrow.

The empty state inside the panel — a green check with All caught up! and No containers need intervention. — is only reachable if the list empties while the panel is open, because the refresh runs when you open it. If you clear the last item and the panel is already up, you will see that message; reload the page and the button itself goes away.

A separate failure mode does surface: if the refresh request itself fails after you open the panel, the body is replaced with Unable to load at-risk containers. and a Retry link. That message means the request failed, not that the queue is empty.

Troubleshooting